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Policies

 

 

Payment

We accept Visa, MasterCard, Diners Club, Discover, and PayPal. (See details below for PayPal payments.) We cannot accept cards issued by non-U.S. banks.

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We can also accept checks or money orders sent by mail, but the delivery schedule and turnaround time frame can not be set until the payment is received, and would depend on our workload at that time; actual work on your resumé won’t start until the payment has cleared.

(We used to take American Express, and we found out why so many merchants don’t. It’s not their higher fees—we could write that off as an up-market sales expense. It’s their senselessly high administrative overhead that makes them unacceptable to small merchants who don’t charge luxury markups. It takes far more time to keep up with their administrative demands than it does for any other card company. Those administrative demands have nothing to do with any services or benefits they offer their cardholders—it’s just sloppy, unaccountable business. Even dropping them doesn’t solve the problem—a year after we dropped them, they re-opened our account without being requested to do so by us, and started collecting monthly fees direct from our bank account under the old agreement. And there’s no way for a merchant to call them up and speak to a human being. That’s the kind of operation they are. Please keep this in mind the next time you ask a merchant to take American Express.)

SECURITY: We enter your credit card information directly into the Authorize.net gateway, the same secure connection used by many merchants and banks. We are also monitored and certified by Trustwave, a security firm used by leading firms in the credit card industry.

PAYMENT TIMING AND POLICIES: Payment must be received before we begin work or commit time for a project. Once payment is received, orders cannot be cancelled or reduced, and no refunds will be made. (That’s because once we’ve committed time, we may have to turn down or postpone other orders because of this commitment. And top-notch custom work isn’t done by people who don’t know whether they’re going to get paid for it. All firms doing special-order work have a similar policy, for the same reason.)

But you don’t have to pay for everything else when you order your resumé. If you’re interested in optional services (cover letters, alternate-target resumés, etc.), you can wait until you’ve seen the approval version of your resumé. As long as you order and pay for them when you give us your final approval of the resumé (or earlier), you’ll get them at the same price you would have paid if you ordered along with the resumé. (We may require an additional day or two to deliver the added products.)

PAYPAL PAYMENTS: Be sure to make your payment right away: we can’t start work until we receive notification of payment. PayPal sends us notification of payment as soon as the payment is made.

We use PayPal’s Online Invoicing service. You don’t need to have a PayPal account for this. We will e-mail you an invoice, with instructions. You then click on a link in the e-mail, which will take you to PayPal’s site. Follow the instructions there—it’s very easy.

If you prefer, you can initiate payment from your own PayPal account. You are responsible for seeing that the processing is completed properly, and the full amount is transferred. We will e-mail you an invoice, with instructions. Be sure you put the correct e-mail address in the “pay to” field. (The “pay-to” address will be specified in the invoice.) To ensure prompt and successful payment, you should choose one of the following as your PayPal funding source: 1) a credit or debit card; 2) a PayPal account with sufficient funds to cover the amount on the invoice; 3) a “verified” PayPal account (one that is linked to a bank account or credit card).

PRICES: We don’t haggle over prices. Like many specialists, we deal straightforwardly, and we expect our customers to do the same—that way, we can concentrate on our specialty, and don’t have to raise our prices to cover the time spent playing games. The more time we have to spend playing games, the less time we will spend on the customer’s resumé.

We know our market, we know the details of what our competitors offer, and we know what they charge. Our resumé consulting and cover-letter packages involve more time and effort than those of any of our competitors that we know of. And very few can match our level of quality. (Actually, we don’t know of any who can.)

In fact, we work much more efficiently than our competitors, since we have professional experience that they lack.

On rare occasions, we have set special prices when a customer’s needs don’t fit anything in our published pricing scheme. But that’s about as far as it goes.

 

Revisions

Free factual revisions for 30 days

One round of minor revisions to factual content will be made without charge if it is requested within thirty days from the date the finished work is sent to you. This policy applies only to electronic documents (Word, plain-text, PDF, RTF) delivered by e-mail.

Where revised paper and/or media (CDs) are delivered, revisions will be made without charge, but standard charges for paper, media, shipping and handling must be paid in advance.

Eligibility for free revision is subject to our approval. In general, changes to factual content that don’t require redesigning or re-working any part of the resumé, and don’t require content to be pushed to another page, will be eligible for free revision. These are typically changes to your contact information, or to an employer’s name. Adding two or three words to a list of skills in a paragraph of running text may also be eligible for free revision. The following probably won’t be eligible for free revision: adding jobs to your employment history; adding new categories of information; adding new bullet items to skills lists, etc.; anything that requires redesigning part of the resumé to keep content from running to another page. Editorial and stylistic changes are not eligible for free revisions.

Note that free revisions will only be made to the copies of the documents (Word, plain-text, PDF files, RTF) that we have retained. We do not work on electronic files altered by the customer, or sent from the customer or from any other party.

Correction of editorial and typographic errors

We are careful about proofreading, but the customer shares responsibility for checking, at the approval stage of each project, the correctness of the information in the version delivered for approval, since that is the time when the customer must look over the work done to check for any errors in the information given to us by the customer, and for gross errors of other types. We therefore assume no liability for the correction of such editorial or typographic errors, or for the correction of other errors, beyond providing free and prompt corrections and free and prompt replacement of any paper printouts and media in the original order. Revision charges will apply to the correction of any mistaken information provided to us by the customer.

Editorial or typographic errors made by us will be corrected without charge at any time. If the errors affect paper printouts, or files on media, that have been delivered to the customer, corrected paper and media will be provided and shipped without charge. Corrections of editorial or typographic errors made by us will usually be delivered by e-mail on the same day we are notified of them, or early the next business day. Corrected paper or media will be sent via FedEx overnight delivery service.

Our decision as to whether or not an error has been made by us is final. The sort of genuine errors that we will correct for free include: a misspelled word; a doubled punctuation mark; a missing word space; a missing period at the end of a sentence in running text; a bullet item running together with the previous bullet item where other items in the same list each begin a new line; the final line of a paragraph bumped onto the next page; a singular verb or noun where a plural is called for. Judgment calls and purely stylistic matters will generally not be counted as errors.

Other revisions

All other revisions are subject to charges. Revised files will be provided in all formats in our standard packages (Word, plain-text, PDF, RTF). Charges for revisions will be estimated on a case-by-case basis. Additional charges are made for revisions to typeset or Web resumés, or other extras. Additional shipping and handling charges apply if revised paper or media are ordered.

Sending revisions to us

The best way to send revision copy to us is as written instructions in an e-mail message. We can also use a marked-up fax. Microsoft Word’s change tracking sometimes works well, but cross-version performance is unpredictable, and we cannot be responsible for changes sent in this way. Revisions marked in PDFs are strongly discouraged, and may entail extra charges.

Revisions will only be made to the copies of the documents that we have retained in our files. We do not work on electronic files sent by customers, or from other sources. This means that all revisions sent in Word files must be transferred to our working documents. You are welcome to send a revised Word document as long as ALL changed are marked in the document itself. So please make sure you mark the changes by highlighting the affected text or making it a different color. If you just delete something without adding new wording, highlight or color the surrounding text. Unmarked changes may be missed.

Privacy

We have a TOTAL PRIVACY & CONFIDENTIALITY policy.

We never sell, share, transfer, or give our customer information to anyone for any reason.

We will never contact your employers in connection with work we do for you.

We will never disclose to anyone any personal information about you or the work we have done for you, or the fact that we have done work for you.

We will never disclose to anyone any non-public information that you have given us.

While we are performing work for you, we must be able to contact you with questions, to deliver approval versions, and to follow up if we have not received necessary feedback from you. These contacts will be by phone or e-mail, and we will keep in mind your preferences about which method to use, which phone numbers to use, and what hours to call.

After your order has been delivered, because we want your feedback, we may contact you ourselves, no more than three times for each order you place with us. If we contact you for this purpose, it will be by e-mail or surface mail only, never by phone or fax. You may opt out of receiving these contacts at any time—just e-mail or phone us.

Liability

Our liability is limited to free and prompt correction of editorial and typographic errors that we acknowledge as such. (See our policy on revisions, above.)

 

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E-mail: info@crystalresumes.com

Office hours: Monday–Friday, noon–6 Central Time
Eastern M–F 1–7  /  Mountain M–F 11–5  /  Pacific M–F 10–4
Evenings and weekends by appointment.
Outside office hours, leave message: we’ll respond ASAP.

Toll-free number available on request, for customers in U.S. states outside Minnesota. Fax number available to customers on request.

All contents copyright © 2016, Dezhnev & Co., Inc.   All Rights Reserved.


 

 

 

I don’t know what the key to success is, but the key to failure is trying to please everybody.
—proverbial

 

 

 

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