Welcome to Crystal Resumés
... for a unique fact-based resumé that stands out from the strongest competition.
Crystal Resumés specializes in a consulting approach, based on intensive, personally-developed interviewing. For senior-level clients, the interviews typically take 2.5 to 3 hours.
My clients often tell me that I’ve dug up a lot more than they realized they had to say for themselves, and learned a lot from the interview.
I look for real-world, industry-specific, job-specific, you-specific information that will make your resumé stand out from anyone else’s, and will show management exactly how you’ll make money for them. I don’t use the gimmicks and generic fluff that make most resumés look alike. Employers appreciate that, too.
My writing and technical document formatting are also meticulous and exceptionally effective.
The difference in informational value and professional appearance has opened doors for my clients.
The Resumé Consulting package includes:
• Your resumé in every format you may need: Word, plain text (best for online forms), PDF.
• Instructions on when and how to use each format.
• Tips for working with your resumé in Word.
• A free template for your References Sheet.
• Job-search tips that clients at your experience level have found to be valuable.
For clients in senior positions, the package also includes:
• a search-optimized LinkedIn profile, in an easy-to-post format,
with detailed instructions that make it easy to get the most out of LinkedIn.
(Optional for other clients.)
• a one-page networking resumé
If your budget doesn’t cover the full Consulting service, we offer a Resumé Makeover service, which is still better than what you’ll get from any other source for less than what we charge for the Consulting service. It involves an in-depth interview of up to an hour (for senior-level clients), which will be the basis for a resumé written and formatted with the same meticulous care as with our Consulting service. Instructions and tips are included as for the Consulting package. (LinkedIn profile and networking resumé are optional extras.) References template not included.
Optional cover- and thank-you letter package available: as thorough and unique as the resumé.
For details on these and other services, including CVs, executive biographies, and alternate resumés for those with multiple specialties, see the Services page.
Before you call, please look through this page, especially About Crystal Resumés, Fees, and Time Frame.
When you’re ready to make a career investment that will open doors in your present job search, and then continue to pay off for years, give me a call at:
Office hours: Monday–Friday, noon–6 Central Time
Eastern M–F 1–7 / Mountain M–F 11–5 / Pacific M–F 10–4 / Evenings and weekends by appointment.
or e-mail: email@example.com
The primary services are the Resumé Consulting and Resumé Makeover packages, and the optional Cover-Letter package. There are also options for specially targeted resumés, professional biographies, international CVs, U.S. professional CVs, and special projects. You’ll find more detail on each option, including fee ranges, on the Services page.
First, look over this page, to find out about Crystal Resumés. On the rest of the site, at least take a look at the Testimonials page, for feedback from clients in various fields. Their comments also give a good picture of how I work.
Then call me for a free consultation. I’ll be happy to answer any questions you have. I’ll want to get a certain amount of background on your experience and objectives. (E-mailing us your existing resumé in advance can speed up the process and make it more effective.) Then I can quote a fee, and we can set a date and time for the in-depth interview, and a delivery date for the approval version.
If you like, you can make an appointment to talk at a time that’s convenient for you, including evenings or weekends.
I’m also glad to answer questions by e-mail. (For hours and contact information, see the Contact page.)
Except for clients who are just entering the job market, I normally use the client’s existing resumé (and/or LinkedIn profile, if it’s full enough) to provide the historical and chronological basis for the in-depth interview.
I’ll then prepare for the in-depth interview, developing questions and lines of inquiry on the basis of the information you’ve provided about your history and objectives. I’ll draw on my experience with others in your field, and also, as needed, on some basic research, especially about specialties in your field, and your past employers.
With the Resumé Consulting package, the next step is the in-depth interview. This can be scheduled for weekdays, evenings, or (subject to availability) weekends. Typically, I’ll spend two to three hours on the phone with you (or in my office, if you’re nearby).
It’s a pretty intense experience, both for the client and for me. The result: clients often say that they’ve learned a lot about how to think about their own background and experience, and about how to present it to employers and respond to questions during interviews. Think of it as a highly individualized coaching session focused on how to present your background. One client called it “resumé therapy.” Here’s some more of the feedback from my clients about the interviews.
With the Resumé Makeover package, the interview will run up to an hour for senior-level clients.
Then I’ll do the writing, carefully checking facts and coherence, and crafting the wording and information structure to best get your qualifications across, and to meet the needs of readers at every stage of the hiring process. (That includes real-world keywords for best results with keyword processing and LinkedIn searches.)
During the interview, and while writing, I pay special attention to any aspect of your background that might raise doubts in an employer’s mind. It’s surprising how often these can be cleared up by presenting them in the right factual perspective, without hiding or stretching anything—sometimes, in fact, with a little additional information somewhere in the resumé.
I write the resumé as a well-structured presentation that will ring multiple bells with any employer, without wasted words, and that is easily scanned, or read for detail, according to the needs of the reader.
For the Resumé Makeover package, the writing is less intricate and time-consuming, because I’ll be working with less intricate detail. But it will be just as careful. I only know one way to write.
Before I went into resumés, I had years of editorial and writing experience in publishing, business, and academic settings. I think that experience shows.
Formatting the Word document is a separate stage, and an important one. Your resumé will be fully compatible with current electronic transmission and resumé-processing technology. Technical issues—including commonly-used resumé formatting techniques—send a surprising number of resumés to the e-trash before anyone at the employer’s end even sees them. You’ll find interesting details on many of these issues on the Resumé Glossary page, especially the entries on Word resumé and Plain Text.
I also build your documents so you can easily make changes in them. We’ll send you some little-known tips that will make it a lot easier. Many of our clients revise their resumés themselves for the next job or two, and come back when their objectives have changed or when they’re breaking new ground. (One client wrote us six years later: “I still use the format today—best investment I have made.”)
I’ve had years of professional technical production experience in graphic communications, and I’m used to thinking about documents at that level, and to finding out what the technical realities really are.
Then I put in more time on review and quality control than cheap resumé services spend on the entire job.
Then I’ll send you an approval version for your review. After I’ve had your feedback, I’ll make revisions, and discuss with you anything that needs discussion. One to three rounds is typical. Sometimes more are needed, but this is mainly when there are lots of little factual details to get right. I’ll work with you to make sure that your experience and qualifications are presented accurately and in language you’re comfortable with. (Things can start going downhill after three or four rounds, and I reserve the right to limit the approval stage to three rounds.)
Then I’ll do the final package, with all documents in every digital format you might need for each: Word, plain text (specially formatted for pasting into online forms), PDF, and RTF. You’ll get detailed instructions on when to use each format, and how.
For senior-level clients with the Resumé Consulting package, and for others who have added a LinkedIn profile to their order, the final package also includes your LinkedIn profile. It’s specially written to get the best response to employer profile searches. Information will be carefully selected and re-written to fit LinkedIn’s size limits, their conventions for handling certain types of information (such as job titles), and best practices for search-engine optimization. (Many of these conventions and practices pertain only to LinkedIn, and have nothing to do with the way your information should be presented on your resumé or anywhere else.) Anything that shouldn’t go on the Web will be excluded—along with anything that will raise a red flag with your current employer. Your LinkedIn profile will be provided in a document specially designed so that you can easily cut and paste the material into LinkedIn’s forms. That document includes detailed instructions that will make the process easy.
And I’m with you after the job is done. If you have questions about using your resumé, give me a call or an e-mail.
By the way, we have a total confidentiality policy.
I also write cover letters, and they’re as unique as the resumes: templates and examples you can easily tailor for each job. The generic cover letters others provide often go straight to the trash before an employer finishes the first paragraph. Here’s what my clients have said about the letters I’ve done for them. (Cover letters are available only if I’ve written your resumé—I need the information from your interview to write a serious letter.)
And I do professional biographies, for corporate publications, websites, and press releases.
With the resumé thoroughly nailed down (and all the information we send with it), you can go about all the other aspects of your job search without worrying further about your resumé. You’ll save wasted time, aggravation, frustration, and perhaps a few lost opportunities. Tweaking the resumé will rarely or never be necessary for any job within the range of objectives we’ve discussed.
Your presentation will be tailored to meet the needs of your situation in your job market, including your value to your next employer, and your ability to fit in as a part of a new team.
It all adds up to a resumé that can make you stand out even among the strongest competition. Even in fields where talented people are sought after, competition for the best jobs has gotten a lot more intense. Your resumé will not only open doors now, it will be an excellent foundation for all your future resumés and all your future career moves. It will extend your options, get you considered for better jobs, and help you to avoid settling for less-desirable jobs. It will also help you after you get the job. With an up-to-date resumé, you’ll be ready to jump on surprise opportunities—including opportunities with your present employer.
I’ve written hundreds of resumés since Crystal Resumés began in 2007. Most of my business is repeat business and customer referrals. For examples of what my clients have had to say, see the Testimonials page.
Crystal Resumés is basically me, Ken Dezhnev. I’m a communications professional who specializes in resumés. I’ll do all the interviewing, writing, and formatting for your resumé.
I’ve had over thirty years of experience doing writing and editorial work for leading national ad agencies, corporations, and publishers in New York City, along with typographic work (including technical consulting, quality control, and font consulting) for similar clients and for design studios and specialized type houses. I’ve edited and written proposals and key business communications for marketing consultancies and other firms, consulted on editorial style, and edited scholarly and technical books, reference works, and doctoral theses. People who knew my work occasionally asked me for help with resumés. When they saw the results, they always told me I should make a specialty of it. Eventually I did, starting Crystal Resumés in 2007, a few years after moving to Minneapolis.
I serve clients all over the U.S., and I’ve worked directly with clients around the world to create international CVs for foreign employment. Of course, I have a strong client base where I live, in the Minneapolis—St. Paul metro area and the Upper Midwest. (I’m located in Plymouth, MN.)
Beware of imitations! Remember: it’s crystalresumeS-dot-com.
Since we started in 2007, we’ve accumulated some imitators, not to mention a number of resumé sites that have “borrowed” text from this site. That’s part of being a leader. When looking for us on the Web, it’s best to use the URL, rather than searching for our name. You are not dealing with Crystal Resumés if you are dealing with anyone under that name using a Web site other than this one, or a Web or e-mail address other than crystalresumes.com.* If it looks cheesy, it’s not us. “Crystal Resumés” is a registered trademark and registered d.b.a. of Dezhnev & Co., Inc. Neither Dezhnev & Co., Inc. nor Crystal Resumés have any relationship with any other persons or firms offering resumé services.
*The domains crystalresumes.net/biz/org/us are owned by Crystal Resumés to protect the name, but not actively used.
Fees depend on your field and your level of experience. Call for a free consultation and an exact quote.
For the Resumé Consulting service, typical fees range from $225 for entry-level college graduates (LinkedIn profile optional) to $800 for senior executives in sizable companies (includes LinkedIn profile; higher service levels available for executives).
For the Resumé Makeover service, typical fees range from $175 to $500 (LinkedIn profile optional on all).
These are typical fees for high-end services. The time and effort we put into a resumé simply isn’t sustainable at the prices charged by conventional resumé writers. We learned that the hard way. For the price/value realities about resumés, click here.
The Cover- and Thank-you Letter package is an optional extra. (Free cover letters are worthless.)
For fee ranges for letters and other services, see the Services page.
Like all resumé services*, we require payment in advance before we commit to work or to a schedule. For projects of $550 and over, we accept half on setting the schedule, and the other half immediately after the in-depth interview is completed, before we start further work. We also have a no-refund policy—like all resumé services*.
BUT you don’t have to pay for add-ons (like cover letters) when you order your resumé. If you’re interested in optional services (cover letters, alternate-target resumés, etc.), you can wait until you’ve seen the approval version of your resumé.
We accept Visa, MasterCard, Discover, Diners Club, and PayPal. (PayPal is easy and safe, and you don’t need to have a PayPal account—you can pay PayPal with a credit card.) We cannot accept cards issued by non-U.S. banks. We can also take checks, but we cannot begin work or commit to a schedule until the check has cleared.
See also the Policies page for more about payment policies and options, and for policies on privacy and confidentiality (total!), revisions, etc.
* realities about resumé service payment terms:
The one-low-price-fits-all resumé services you see all over the place—and which have given everybody their ideas about resumé services—are not going to give you much at all, and are certainly not what experienced people in skilled fields need.
If you think you’ve seen resumé services that offer guarantees, or that take half up front and half on delivery, look again. If you look closely, you’ll see the catch. For the realities about resumé-service “guarantees,” and those half-on-delivery deals, click here. For the basic price/value realities, click here.
The bottom line is the bottom line. No experienced professional, and no business, does first-rate work unless they’re certain they’re going to be paid for it—or unless they add a large premium to all fees to cover the risk of non-payment. (That’s also why we don’t haggle when we take on a job, and we certainly don’t do it while we’re working or after we’ve delivered.)
Since I put in so much time and effort on each resumé, and don’t farm out work, I can take only a limited number of jobs.
For the Resumé Consulting service, the process typically takes two and a half to three weeks for mid-level to senior-level clients. To start things off, we’ll need to set a schedule and take care of the payment, and I’ll need to have your existing resume. From that point I’ll need about five business days to prepare for the in-depth interview, and then one-and-a-half to two weeks to prepare an approval version of the resumé.
For the Resumé Makeover service, the process typically takes eight business days. To start things off, we’ll need to set a schedule and take care of the payment, and I’ll need to have your existing resume. From that point I’ll need about four business days to prepare for the interview, and then three to four business days to prepare an approval version of the resumé.
Rush service is not an option. A rushed resumé is an inferior resumé, and that’s not what I do.
Before you make any commitment, we’ll agree on a schedule in advance, including a delivery date for the approval version. Typical times are as follows:
— For more-senior clients: For the Resumé Consulting Service, we’ll need about five business days to prepare for the in-depth interview. After the interview, we’ll need another one-and-a-half to two weeks to get you an approval version for your review.
— Cover letters may require a few additional days.
— At the approval stage, we can usually turn around revisions within 24 to 36 hours. On approval we’ll usually get the final package, including the LinkedIn profile, to you within 24 to 48 hours.
The work has to be done in stages, and can’t be rushed. Our other clients cannot be put aside. There’s no skilled help we can hire to accommodate volume—the very few people with those skills don’t have to work for someone else.
Scheduling depends in part on our workload. We’ll also need to coordinate the interview and other contacts with you. So the time frame depends in part on your schedule, too—on when we can schedule the in-depth interview, and on how quickly you can get back to us when we need essential input from you.
The resumés shown here (links below) will give you an idea of the general quality and style of my writing and visual formatting. The layout of your Word resumé (bullet points, paragraphs, order of information, etc.) may vary from the resumés shown here. The layout of each resumé is developed individually for each customer, to give the most effective presentation of that person’s skills and experience, for that person’s market. Resumés also have to conform to conventions in certain fields about the arrangement of information.
Senior Telecommunications Manager
Finance: Senior Trading Manager
Registered Nurse CV
But the general look—clean, plain-vanilla—will be the same. That’s because anything else—special fonts, colors, cute bullets, tables, etc.—will cause serious technical problems in the electronic transmission and processing which is normal for resumés today. A surprising number of resumés go into the electronic trash for this reason, often before anyone even sees them. For more about these technical matters, see the article on Word in the Resumé Glossary. I’ve done just about everything that can be done with type and graphics, for the most demanding clients. But with resumés, the art is to make plain-vanilla look good—even distinctive. That’s why there’s no eye candy on this site—I designed and produced it myself, to show what I can do with plain-vanilla.
NOTE: Unlike the ones shown here, your Word resumé will be a normal Word file—fully editable and unrestricted. You will be able to do anything with it you can normally do with Word files, including change them and print them. The resumés shown here are “secured” PDFs instead of actual Word files. That’s to prevent people from pirating our Word formatting.
Only a few resumés are shown here, because it takes time and care to anonymize a resumé, to preserve our clients’ confidentiality and privacy, while still leaving it a good showing of our work.
The myths about resumés that everyone is bombarded with can wreck your job search several times over. A lot of what passes for conventional wisdom about resumés is just guesswork, sales hype, and information taken out of context, carelessly copied and repeated for decades, and mixed up further in the process. Take a look at the #1 Resumé Tip on the Tips & FAQ page. Then read on for the most dangerous killer myths about resumés.
There’s a lot of valuable information on this site that you won’t find anywhere else. (Be sure to add it to your favorites.) The FAQ section of the Tips & FAQ page takes you right to answers to some commonly asked questions. There’s also a Resumé Glossary, with definitions and in-depth information about resumé terminology and technology.
Executive & Upper Management
What our senior management clients have said.
About one third of our clients are in upper management: director-level at leading national organizations, to C-level and board-level at organizations of all sizes. They’re in all sorts of industries, in corporate, public-sector and non-profit organizations. They’re in every area of corporate and organizational management: enterprise leadership, sales, accounts, finance, operations, technology, human resources, planning, marketing, facilities, security, and so on.
So I’ve probably got a good deal of experience that’s closely relevant to your career, and I can also anticipate the perspectives of the entire management team that may be considering your resumé.
The in-depth information I gather from you will enable me to tell stories with a few bullet points—portraying complex projects, business efforts, and achievements, and a trend of continual advancement, that points straight to your value to your next employer.
Sales & Accounts
What our sales & accounts clients have said.
We’re particularly happy that our many sales and accounts clients appreciate our own specialized sales communications skills. They’re in a range of fields: in B2B products and services, in commodities, in consumer products, in manufacturing or specialized technology, in outsourcing, in logistics or distribution, in consulting services, in all sorts of specialties. Some have huge portfolios of simpler products, some have small portfolios of highly-specialized and complex services or technology products.
Senior-level sales and accounts responsibilities can cover a lot of ground, and I make sure to cover all that ground when I interview you. Then I select and arrange the information to tell the full story, a story more widely relevant to employers than what they’re used to seeing.
Information Technology, Engineering, Manufacturing, & General Technology
What our I.T. clients have said.
What our engineering, technology, and manufacturing clients have said.
An information-based approach to resumés is especially appropriate to technology—not only for the obvious reasons, but because you have to go beyond the technology, with information about how you achieved your results—how you used your resources, how you led teams, and how you worked with non-tech people and departments. The “how” side, in combination with a fully professional presentation of the technical side, will make your resumé stand out clearly from most technology resumés.
A large portion of our clients are in I.T., particularly at project management, department management, and executive levels.
Many other clients are in various fields of engineering, at all levels up to senior management and company ownership. Others have been manufacturing managers and specialized technicians, and managers in other industrial fields such as logistics.
Healthcare Business and Management
What our healthcare clients have said.
In Minnesota, where we’re based, healthcare, both profit and non-profit, is big business. We’ve had many clients in all areas of the field, from nurse administrators to CEOs: executives in all management roles, sales and accounts people, IT and telecomm specialists, testing managers, technicians, and caregivers. We’re experienced with the special requirements of regulated healthcare businesses and licensed healthcare providers.
In addition to resumés, Ken has extensive experience in healthcare industry communications—technical documentation for more medical devices than you can shake a stent at, plus advertising and corporate communications.
Entry-level College Grads
What our entry-level clients have said.
I’ll give you the best start possible by careful interviewing to make the most of your life experience and training. You’ll learn a lot from the interview process about presenting yourself, and about how to think about background of interest to employers. Note: Your resumé and presentation will change in important ways in the first few years of your employment—I’ll send you information on what changes you will need to make, with tips on editing your resumé yourself.
Full detail on all our services, with fee ranges.
What out clients have said about us—and what employers and recruiters have said about our resumés. The client comments will tell you a lot about the experience of working with us.
TIPS & FAQ
A must-read. It will change the way you think about resumés. Includes a section on “Killer Myths”—common myths about resumés that can wreck your job search even if you do everything else right.
Terminology and technology. Resume terminology can be confusing and inconsistent, not to mention that some of it is empty hype. Technology is a much more important aspect of resumés than most job-hunters realize, and we cover the basics here.
The nitty-gritty: Privacy and Confidentiality, Payment and Fees, Scheduling, Revisions, Liability.
Tips for clients on what they can do to get the most out of what I do.
All the details on communicating with us. For the basics, just scroll down a bit on this page.
Shopping for Resumé Services
A consumer course on the resumé business.
On the Spelling of “Resumé
Why we, and others, spell it this way. (With this particular word, it’s a surprisingly complex question.)
Privacy & Confidentiality Policy
Monday–Friday, noon–6 Central Time
Eastern M–F 1–7 / Mountain M–F 11–5 / Pacific M–F 10–4
Evening and weekend telephone availability by appointment or chance.
Outside office hours, leave message: I’ll respond ASAP.
Toll-free number available on request, for customers in U.S. states outside Minnesota.
Fax number available to customers on request.
All contents copyright © 2018, Dezhnev & Co., Inc. All Rights Reserved.
Blot out, correct, insert, refine,
Perfect speech is like a jade-worker whose tool leaves no mark.
—Lao Tze, Tao Te Ching, XXVII (tr. Arthur Waley)