Virtually no other resumé service works the way I do. After getting your basic history and discussing your objectives, I will prepare further questions on the basis of that information and my experience with others in your field.

Next is the in-depth interview. Typically, I’ll spend two to three hours on the phone with you. (Or more, if needed, plus follow-up.) I’ve had consistently enthusiastic feedback from my clients about the interviewing process. They say they learn a lot about their own background and experience, and about how to present it and talk about it to employers. They often learn a lot about general job-hunting as well.

Then I’ll spend hours writing your resumé, carefully checking facts and coherence, and crafting the wording and information structure to best get your qualifications across, and to meet the needs of readers at every stage of the hiring process. (That includes real-world keywords for best results with keyword processing and LinkedIn searches.)

Then I put in more time on quality control than cheap resumé services spend on the entire job.

Then I send you a version for your review. After I’ve had your feedback, I make revisions, and discuss with you anything that needs discussion. (One to three rounds is typical.)

Then I do your LinkedIn profile. It’s specially written to get the best response to employer profile searches. As needed, information will be carefully selected and re-written to fit LinkedIn’s size limits. Anything that shouldn’t go on the Web will be excluded. Certain information required for LinkedIn but not needed on your resumé will also be provided: I’ll get this from you during the in-depth interview. Your LinkedIn profile will be in a specially-formatted document built so that you can easily cut and paste the material into LinkedIn’s forms. That document includes detailed instructions that will make the process easy, and ensure that every relevant section of your profile is filled out.

Then I do the final package, with all documents in every digital format you might need for each: Word, PDF, plain text for pasting into forms, plain text for e-mails, and RTF. Each document is built to meet the many technical requirements of each format. Most resumé services don’t know about even the most basic of those requirements. A very large number of resumés go unread into the digital trash because of technical issues. I also send you instructions on when to use each format, and how.

And I’m with you after the job is done. If you have questions about using your resumé, give me a call or an e-mail.

I also do cover letters, and they’re as unique as my resumes: templates and examples you can easily tailor for each job. The generic cover letters others provide often go straight to the trash before an employer finishes the first paragraph.

With well-formatted documents, you don’t have to come back to me for minor revises. (I’ll send you some little-known basic tips that will make revising your resumé in Word a lot easier.) Many of my clients revise their resumés themselves for the next job or two, and come back when their objectives have changed or when they’re breaking new ground.

And I do professional biographies, for corporate publications, websites, and press releases.

With the resumé thoroughly nailed down (and all the information I send with it), you’ll save a lot of wasted time, lost opportunities, aggravation, and frustration. You can go about all the other aspects of your job search without worrying further about your resumé. Tweaking will rarely or never be necessary for any job within the range of objectives we’ve discussed. Sometimes separate versions may be needed from the start, if your objectives include distinct job categories, each with very different qualifications. But most of the time, when clients ask me if this is necessary, a single resumé can be written to do the job, without including too much material that would be considered superfluous for one or another of the job categories.

I’ve written hundreds of resumés since Crystal Resumés began in 2007, and I know they get results. About half of my business is repeat business.

Since I put in so much time and effort on each resumé, and do all the work myself, I can take only a limited number of jobs, and the process takes two to three weeks. Rush service is not an option. A rushed resumé is a vastly inferior resumé, and that’s not what I do.

The way I work has little to do with the conventional wisdom that you’ve been bombarded with. There’s a lot more to a resumé than conventional wisdom takes account of. Most conventional wisdom about resumés is just urban myths and sales hype. There’s a lot of valuable information on this site that you won’t find anywhere else. (Be sure to bookmark it.) Take a look at my Tips/FAQ page—especially my #1 Resumé Tip. I also discuss some killer myths about resumés: widely believed misinformation that can completely wreck your job search no matter what else you do right. Also, look through the Resumé Glossary, with definitions and in-depth information about resumé terminology and technology.

Those pages will probably change the way you think about resumés. And that’s important, because this is one of those areas where it really pays to be an informed shopper.

Farther down on this page, there’s information about my background and how I work.

I hope you’ll read on. Thanks for looking.










I’m available for corporate consulting on resumé-related matters, including outplacement counseling. If my schedule permits, I’m also up for special projects, and business writing and editing. If you don’t see what you want, ask for it. I’ve probably done it before.



Getting Started

• First, shop this Web site. Think about which of my services might interest you. You’ll find full detail on my services, including prices, on the Services page.

• I’ll be happy to discuss your project on the phone. If you’d like to discuss a project or get a price quote, or are ready to place your order, it’s a big help if you e-mail me your existing resumé in advance. I’m also glad to answer questions by e-mail.

— Call me at 763-954-1385. I also have a toll-free number for use by clients outside of Minnesota. I give it out only to clients—otherwise it’s bombarded with junk calls.

— If you like, I can make an appointment to talk at a time that’s convenient for you, including evenings or weekends. Just call, or e-mail me at info@crystalresumes.com. Give your phone number, with a specific time or times when I can call you. Afternoons or evenings are best. I’ll reply to confirm a time, or suggest another if necessary.

• Like all resumé services, I require full payment in advance before beginning work on your project. Partial payment options may be available for projects over $1000 : half on setting the schedule, the other half immediately after the in-depth interview is completed, before I start further work.

(Some resumé services offer a deal like this: Total price $600, $300 in advance, $300 on final delivery of the resumé. From what I’ve seen, this means you’re getting what they consider $300 worth of time, and anything else they collect is gravy.)

But you don’t have to pay for extras (like cover letters) when you order your resumé. If you’re interested in optional services (cover letters, alternate-target resumés, etc.), you can wait until you’ve seen the approval version of your resumé. As long as you order and pay for them no later than the time you give me your final approval of the resumé, you’ll get them at the same price you would have paid if you ordered them at the beginning. (Otherwise there’s a surcharge.)

• I accept Visa, MasterCard, Discover, Diners Club, and PayPal. (PayPal is easy and safe, and you don’t need to have a PayPal account.) I cannot accept cards issued by non-U.S. banks. I can also take checks and money orders, but I cannot begin work or commit to a schedule until the payment has been received.

• Like all resumé services, I have a no-refund policy. I don’t haggle when I take on a job, and I certainly don’t do it while I’m working or after I’ve delivered. No experienced professional, and no business, does first-rate work unless they’re certain they’re going to be paid for it—or unless they add a large premium to all fees to cover the risk of non-payment.

(Some resumé services offer what they call a guarantee. But if you look, you’ll see that they never offer money back. It’s never more than this: We’ll re-write for free if you’re not satisfied.)

• Turnaround times:

— I’ll always tell you in advance how long your project will take. Typical times are as follows:

— For the Resumé Consulting Service, I’ll need one week to prepare for the interview. After the interview, I’ll need another two to three weeks to get you an approval version for your review.

— Cover letters may require a few additional days.

For more details about the stages of each service, how long things take, and some tips about working with me, see the Process page. Also look at my Business Policies page for more about payment policies and options, and for my policies on privacy and confidentiality (total!), revisions, etc.




Crystal Resumés is me, Ken Dezhnev. I’m a communications professional who specializes in resumés.

I serve clients all over the U.S., and I’ve worked directly with clients located in Europe, Africa, and Australia, creating resumés targeted for employment throughout the world.

Of course, I have a strong client base in the Upper Midwest and especially Minneapolis, St. Paul, and the Twin Cities metro area, from Stillwater and Woodbury to Eagan, Lakeville, Burnsville, Shakopee, Lake Minnetonka, Rogers, Coon Rapids, White Bear Lake, and points inward. (I’m in Plymouth.)

I’ll do all the interviewing, writing, and formatting for your resumé. I’ve had over thirty years of experience in business and corporate communications: writing and editorial services for leading national ad agencies, corporations, and publishers, mainly in New York City, along with top-end typographic work including technical consulting, quality control, and font consulting. I’ve edited and written proposals and key business communications for marketing consultancies and other firms, consulted on editorial style, and edited scholarly and technical books, reference works, and doctoral theses. People who knew my work asked me to do resumés for them, too. That developed into a sideline, and my resumé clients always told me I should make a specialty of it. Eventually I did, launching Crystal Resumés in 2007, a few years after moving to Minneapolis.

I know how resumés are used in the real world. I’m a veteran freelancer: my resumé and job-hunting skills (along with my professional skills and reputation), got me freelance and staff jobs at over ninety firms in a highly competitive job market. These firms include Ogilvy & Mather, Doremus, Martin/Williams, Bozell, Gerstman & Meyers/Schechter, Time magazine’s marketing department, KPMG Peat Marwick, Estée Lauder, Crain’s New York Business, Thomson Reuters, and many others. The unique approach I took to writing cover letters for my resumé clients is based directly on the system I developed to create targeted letters for my own highly diverse range of prospects and specialties. And I’ve been a hiring manager too, and know what it’s like to screen hundreds of resumés to fill a key position.

Throughout my career, clients in many fields have appreciated my ability to work closely with them to make their messages clearer and more effective while respecting their specialized knowledge. I apply my comprehensive experience—and my trained analytical and research skills—to ask the right questions, identify their needs, and develop detailed verbal and visual strategies.

How I work:

I offer exceptional, highly individualized, one-on-one service. The process is based on a carefully prepared in-depth interview, that’s nothing like the standardized, scripted interviews that other resumé services offer (if they do interviewing at all). I know how to dig into each client’s background, to get at skills and experience that people don’t think to mention, or don’t realize that employers want to see.

It will take me some time to prepare for the interview, of course. I’ll spend time reviewing your existing resumé, and your answers to questions I ask when we first speak. I then develop interview questions based on the your experience, job market, and objectives.

The interview is a pretty intense experience, both for the client and for me. But it’s worth it. One client called it “resumé therapy.” Others have said that they never realized they were so well qualified. One even said that the interview alone was worth the fee.

After the interviews, I create resumés that work, resumés that stand out—quietly, but definitely and positively. They stand out for professional appearance, for information strategy that fits each individual’s skills, experience, and market, and for writing that speaks with crystal clarity to the widest possible audience. They give hiring managers, recruiters, and HR people the information they want, the way they want it.

I’ve written down a more detailed summary of what I put into writing a resumé: How I Write Resumés. It shows a lot about what sets me apart, and what I do to earn my fees. It may also show you some aspects of writing and communication that you hadn’t thought of.

For client testimonials about my process and my results, and to see what my work looks like, see the Testimonials and Our Work pages on this site.

Your presentation will be tailored to meet the needs of your situation in your job market. If you’re just starting out, I’ll give you the best start possible by making the most of your life experience, work background, and training. If you’ve got a long history in your field, I’ll make the most of your value to your next employer, and your ability to fit in as a part of a new team. And so on, for career-changers (including military-to-civilian), consultants, people looking to make the next step up, and every other situation, common or uncommon.

When writing, I put in the time to consider every detail of your background and experience, your situation, and your market. In the resumé, I structure the information at every level to get the maximum impact in terms of what hiring decision-makers want to see, and in terms of how your resumé will be used by hiring employers at every stage of the hiring process. I give the same careful, detailed attention to language as I do to information—word choice, phrasing, and the editorial nuts and bolts—in order to make the most of the communication potential of a resumé, with its peculiar limitations and stylistic requirements. I use that time effectively, thanks to decades of professional experience in many areas of written communications (described below).

The result of this time, effort, and skill is resumés that can open doors when nothing else can, and keep opening doors at every stage of the hiring process. There are no shortcuts to this kind of effectiveness. It takes hours and sweat, as well as some unusual skills. I know of no-one else who puts nearly as much into a resumé as I do.

The process is not complete until you have reviewed and approved the resumé and any other pieces you order. I’m happy to work with you at the review stage, to make sure that your experience and qualifications are presented accurately and effectively, and in language you’re comfortable with.

Your resumé will be fully compatible with current technology. Here’s another thing that separates me from other resumé services. Technical issues send a surprising number of resumés to the trash before anyone at the employer’s end even sees them. A variety of electronic technologies are used in transmitting and processing resumés. Even the commonest of these are not well understood by most resumé specialists. And technical experts on one technology seldom know about the others—much less about the non-technological aspects of resumé production, which are just as important as they always were. With years of exceptionally demanding technical production experience as a communications specialist and typographer, I know a lot more than most about these areas, and I stay on top of the technology with research and testing. Your resumé will be supplied in all the document formats you might possibly need, and each one will be built to work as smoothly as possible with the real-world requirements of each technology. You’ll also get thorough instructions on when to use each format and how.

The resumé I prepare for you will help you do it yourself in the future, if you like. Many of my clients come back to me whenever they want a major update, and let me take care of assembling the information, putting it into words, and formatting and fitting. But the resumé format is designed so my clients can revise it themselves—with the example of my interviewing and writing to teach them about choosing and handling the content, which is all-important. One client for whom I did a resumé when he graduated with his BBA wrote me six years later: “I still use the format today—best investment I have made.”

And I’m with you after the job is done. You can always refer to this site, of course—it’s designed to be an information resource for my customers. But if you need technical help any time after you’ve received your final package, give me a call—it’s part of the service. Your documents are built so you can easily make changes in them, but I’ll also do minor factual revisions free for 30 days.

My prices reflect the time and effort I put into your resumé. So do my delivery times. The process can’t be rushed, and my other clients cannot be put aside. There’s no skilled help I can hire to accommodate volume—the very few people with those skills don’t have to work for someone else. For a typical upper management resumé, figure $1000 to $1600, and three weeks or so from initial payment and schedule-setting. No haggling, no games, and no faster, cheaper options. Don’t even ask. If three weeks is too long, I can’t help you. (Call me when things have settled down so you can be better prepared next time. People who are experienced at playing the job market take care of their resumés before they may need one—not just before they start actively looking, but in quiet times before they’d even want to change jobs.)

It all adds up to a resumé that can make you stand out even among the strongest competition: In-depth information gathering, highly individualized service, years of communications and resumé experience, client-specific information strategy that is meticulously crafted and executed, up-to-date technological compatibility. Your resumé will not only open doors now, it will be an excellent foundation for all your future resumés and all your future career moves. As with many other top-of-the-line products, not everyone can afford the initial investment, but those who can will get exceptional value for their money.



• Executive & Management • IT, Engineering, Technology, Manufacturing, & Research

• Sales & Accounts • Finance • General Business • Military-to-Civilian

A professionally-written, professional-looking resumé gives everyone a boost in the hiring process.
And nothing less than a thoroughly professional resumé will do for highly qualified people.
Even in fields where unemployment rates are low, competition for the best jobs has gotten a lot more intense.
I’m a pro in my own field, and I can put it all together for you: interviewing, writing, design, and technical production.

A first-rate resumé does more than just help you get a job. It will extend your options, get you considered for better jobs, and help you to avoid settling for less-desirable jobs. It will also help you after you get the job. With an up-to-date resumé, you’ll be ready to jump on surprise opportunities—including opportunities with your present employer.



Beware of imitations! You are not dealing with Crystal Resumés if you are dealing with anyone under that name using a Web site other than this one, or a Web or e-mail address other than crystalresumes.com.* “Crystal Resumés” is a registered trademark and registered d.b.a. of Dezhnev & Co., Inc. Dezhnev & Co., Inc. has no relationship with any other persons or firms offering resumé services. (*The domains crystalresumes.net/biz/org/us are owned by Crystal Resumés to protect the name, but not actively used.)


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Blot out, correct, insert, refine,
Enlarge, diminish, interline;
      Be mindful, when invention fails,
      To scratch your head, and bite your nails.
               —Jonathan Swift

Perfect speech is like a jade-worker whose tool leaves no mark.
—Lao Tze, Tao Te Ching, XXVII (tr. Arthur Waley)